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About the Company
Saphineia is a manufacturing consultancy built by practitioners. Their team is made up of experienced leaders from some of the world’s most recognized food and beverage manufacturers, including P&G, Unilever, Tyson, Keurig Dr. Pepper, Mars, Wrigley, Kraft, Hearthside, and more. With deep expertise in operations, engineering, plant management, finance, project execution, quality and food safety, and supply chain strategy, Saphineia brings best practices from the big players directly to the middle market. With a focus on practical implementation and measurable impact, Saphineia empowers manufacturers to drive real change and sustainable growth.
The Business Challenge
As Co-Founders of Saphineia, Craig and Elliot were wearing too many hats. Like many entrepreneurs, they were working seven days a week, juggling everything from onboarding, payroll, IT support, etc for their growing team. The workload was unsustainable and pulled them away from high-level strategic work.
On top of that, they were cautious about bringing on outside help. With so much of their work involving sensitive financial data and operational decision-making, the co-founders were concerned about finding someone they could fully trust to handle important tasks like managing financial sheets, updating forecasts, and interacting directly with their internal team.
They didn’t just need administrative help, they needed someone reliable, detail-oriented, and trustworthy.
The Solution
YSO partnered with the Saphineia team to provide a high-level Virtual Assistant who could immediately take ownership of core administrative and operational workflows. Bel, their dedicated VA, was onboarded through YSO’s thorough and structured onboarding process, ensuring she was fully prepared to step into the role with confidence and clarity.
From the start, Jenna, YSO’s Account Manager, worked closely with Craig and Elliot to understand the business’s pain points and opportunities for delegation. With just a few emails and quick calls, Jenna was able to map out exactly what needed to be offloaded and seamlessly transferred that knowledge to Bel—saving Craig and Elliot hours of training time.
Bel quickly began managing key responsibilities such as onboarding employees and contractors, scheduling, updating financial trackers in Excel, creating and sending invoices in QuickBooks, tracking expenses in Expensify, coordinating with customer support on IT issues and updating CRM records in Pipedrive. She also supported internal documentation of processes—all while maintaining a high level of responsiveness and attention to detail.
Thanks to this efficient onboarding and Bel’s attention to detail, Saphineia was able to see value immediately—without sacrificing time or oversight during the transition.
The Results
With YSO’s support, Saphineia was able to reclaim valuable leadership time by offloading day-to-day responsibilities to Bel, who quickly became a trusted extension of their team. Her support not only lightened the load for Craig and Elliot, but also created new efficiencies across the organization by serving as a go-to resource for the rest of the team. Most importantly, the onboarding was seamless—trust was built early, and the impact was felt immediately. As Craig shared, YSO “exceeded our wildest expectations,” delivering both operational relief and peace of mind.
"We didn’t really shop around for admin help—YSO came so highly recommended, we didn’t feel the need. And they’ve exceeded our wildest expectations. Jenna and her team are incredibly organized, detail-oriented, and committed. Before we brought in a VA, my co-founder and I were doing everything ourselves, seven days a week. It wasn’t sustainable. Now, with Bel on the team, things are running smoother. She’s taken work off our plates and even helps our team directly, which has been a huge time-saver. The whole onboarding process was efficient, transparent, and super clear—just like everything they do. We trust YSO completely and wouldn’t hesitate to recommend them."
Craig & Elliot, co-founders of Saphineia