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About the Company
Laguna Electric is a full-service electrical contracting company based in California, led by Georgia and Lucian. The team specializes in commercial and residential electrical work, including tenant improvements, new construction, service calls, and EV charger installations. As the business grew across multiple states, managing invoicing, scheduling, and project data became increasingly time-consuming for Georgia, who also oversaw accounting and compliance.
The Business Challenge
Before working with YSO, Georgia and Lucian were managing administrative tasks themselves while raising a young family and expanding their business. Georgia’s workload doubled when she could no longer be in the office full time. The company had previously hired an overseas assistant directly, but struggled with accuracy, accountability, and time zone coordination.
Invoicing errors were common, payments were sometimes duplicated or misapplied in QuickBooks, and reconciling hours from field crews became a manual and stressful process. Georgia often spent late nights catching up on accounting and tax prep while falling behind on strategic planning.
“Before, I had to redo invoices and spend hours double-checking payments. Mistakes happened all the time, and it made it hard to see if we were even making money on projects.”
The Solution
YSO paired Georgia with Manuel, a trained virtual assistant who could take full ownership of invoicing, data entry, and administrative coordination. Working closely with both Georgia and Lucian, he quickly learned Laguna Electric’s systems and developed detailed SOPs to eliminate recurring errors.
Together they:
Streamlined invoicing and payment tracking in QuickBooks.
Improved data accuracy across BusyBusy and Dext for hours and receipts.
Organized vendor and customer accounts for consistency.
Updated and documented SOPs for repeatable workflows.
Reduced email clutter and communication errors between office and field.
Handled job scheduling and daily updates across multiple projects.
Manuel also showed initiative by directly contacting software support teams to resolve issues in BusyBusy and by clarifying billing discrepancies before invoices were sent out.
The Results
Partnering with YSO transformed Laguna Electric’s administrative operations and enabled measurable improvements:
30 to 40 hours saved per week across accounting, invoicing, and admin.
50% reduction in stress related to billing and bookkeeping.
Near-zero invoicing errors, compared to frequent weekly corrections before.
Improved payment accuracy and reduced duplicated entries in QuickBooks.
Operational stability that allowed expansion into Nevada, with Arizona and Florida in progress.
Faster communication between office and field through documented processes and systems.
“Manuel saves a lot of time for me. I can finally focus on accounting, planning, and growing the business instead of checking and redoing invoices every night.”
“I am very happy with his performance. He basically takes a whole position here and saves a lot of time for me. At first, I didn’t think we needed a third party, but after trying to manage overseas assistants on our own, I realized how essential YSO is. They track performance, make sure the work gets done, and the SOPs give a clear roadmap we can hand to anyone new. The difference in accuracy and peace of mind is huge."
Georgia Bolos, Laguna Electric