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Executive Assistant
Remote - Full Time
About Your Startup Operations
Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the United States and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability.
About the Role
Our client is a North American logistics company that has been helping businesses manage their supply chains since 1985. With operations across the U.S., Canada, and China, they support e-commerce brands, retailers, and manufacturers with services including order fulfillment, warehousing, distribution, transportation, and sourcing. This is a fast-paced environment where teamwork, problem-solving, and attention to detail are key to success.
Our Score Values
Solution-focused: Think critically and propose solutions independently.
Curiosity: Ask questions and actively seek understanding.
Ownership: Take full accountability and responsibility for your role.
Resourcefulness: Use all available resources to solve challenges or answer questions.
Excellence: Deliver high-quality work and exceptional results.
Who You Are
• Exceptional organizational skills and attention to detail, you catch things before they fall through the cracks
• Calm under pressure and fast on your feet, you can rebook a flight from Jamaica to Dallas while the CEO is already at the airport
• Strong written and verbal communication skills in English — Spanish is a bonus, not a requirement.
• Proactive by nature: you ask the right questions to get the full picture, and you follow up without being asked
• Comfortable working in Microsoft 365 (Outlook, Teams, OneDrive, Office 360)
• Experience with NEAT or similar expense/receipt tracking tools is a plus
• You are detail-oriented. Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.
Role Requirements
• 2+ years of Executive Assistant experience supporting a senior leader or entrepreneur
• 2+ years working with clients from the United States, UK, Canada, or Australia
• Must speak and write fluent English
• Experience with a variety of CRM tools and tech savvy (AI tools included)
• Reliable internet connection with a backup; ability to work scheduled remote hours consistently. (Minimum: Download Speed +20 MB / Upload Speed 5 MB)
• A Computer:
• At least 8GB of RAM and an Intel Core 8th generation processor or higher, or AMD Ryzen 2000 series or higher
• Operating system: Windows 11 or higher / macOS 13 or higher
• Working camera and microphone
Responsibilities
• Coordinate complex domestic and international travel arrangements (flights, hotels, cars, Uber) — and rebooking on the fly when plans change mid-trip
• Track and organize travel receipts and expense reports using NEAT (digital receipts uploaded directly; physical receipts handled via photo workflow)
• Manage the CEO's calendar and inbox. Make outbound calls on behalf of the CEO.
• Assist with personal tasks as needed: scheduling medical appointments, handling passport and travel documentation, and other personal logistics
• Help coordinate scheduling for the business development and onboarding teams
• Manage follow-ups and task tracking
Benefits
• Effective immediately:
7 paid company holidays
Company social events & game nights
Bi-monthly team training
• After 3 months:
1 local holiday choice per year
$100/year professional development allowance
One-time $50 workspace reimbursement
10 days PTO / 3 sick days per year
• After 1 year:
Healthcare reimbursement up to $50/month (eligible expenses)
An additional one-time $50 workspace reimbursement
Possible year-end bonus (company discretion)