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Virtual Assistant
Remote - Full Time
About Your Startup Operations
Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the United States and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability.
A Note on Our Clients
We are proud to serve a diverse roster of clients across many different industries. Because of this, the role described below outlines the core competencies required for a General Virtual Assistant. While this description covers the foundational administrative work, specific details regarding your potential client’s industry, unique workflows, and specialized tools will be discussed in detail during the interview process. We aim to match your specific strengths with the client that suits you best.
Our Score Values
Solution-focused: Think critically and propose solutions independently.
Curiosity: Ask questions and actively seek understanding.
Ownership: Take full accountability and responsibility for your role.
Resourcefulness: Use all available resources to solve challenges or answer questions.
Excellence: Deliver high-quality work and exceptional results.
Who You Are
• We are looking for a versatile, highly organized professional to join our network. You are the type of person who can jump into new environments and create order.
• Executive Presence: You have excellent communication skills and conduct yourself with professional maturity.
• Detail-Oriented: You possess exceptional organizational skills and a keen attention to detail.
• Adaptable: You implement feedback quickly and can support clients across various industries.
• Tech-Savvy: You are comfortable learning new software and navigating different digital tools.
Role Requirements
• Pristine English proficiency (Written and Verbal).
• 2+ years working with clients from the United States.
• 2+ years of virtual assistant experience (or relevant administrative experience).
• Must have a reliable backup internet connection.
• Experience with a variety of CRM tools and G-Suite.
Responsibilities
As a General Virtual Assistant, you will support client operations to ensure their business runs smoothly. While specific tasks may vary based on the client, core responsibilities include:
• Inbox & Calendar Management: Proactively managing email correspondence, filtering noise, and scheduling meetings across multiple time zones.
• Communication: Acting as the primary point of contact for the client, handling calls, liaising with stakeholders, and maintaining executive presence in all interactions.
• General Administration: Assisting with various operational tasks, data entry, CRM updates, and digital file management/organization.
• Meeting Support: Preparing meeting agendas, taking minutes during calls, and tracking follow-up action items to ensure nothing falls through the cracks.
• Travel & Logistics: Researching and booking flights, accommodations, and transportation, as well as managing complex itineraries.
• Document Creation: Drafting, editing, and formatting documents, spreadsheets, and slide presentations.
• Research & Projects: Conducting internet research on competitors or vendors and assisting with special ad-hoc projects.
• Execution: Following standard operating procedures (SOPs) and completing daily tasks with high accuracy, while remaining flexible enough to handle "other duties as assigned" as the business evolves.
Benefits
• Effective immediately:
7 paid company holidays (major U.S. holidays listed in original JD)
Regularly paid company social events & game nights
Bi-monthly team training
• After 3 months:
1 local holiday choice per year
$100/year professional development allowance
One-time $50 workspace reimbursement
10 days PTO / 3 sick days per year
• After 1 year:
Healthcare reimbursement up to $50/month (eligible expenses)
An additional one-time $50 workspace reimbursement
Possible year-end bonus (company discretion)