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Program Virtual Assistant
Remote - Full Time
About Your Startup Operations
Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the United States and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability.
About the Role
Nonprofit org running career and education programs for high school and college-age students. They track scholar and alumni outcomes heavily. Small team, Director of Programs, coaches, and ops staff. Fast-moving, data-dependent, AI-tool-friendly.
Our Score Values
Solution-focused: Think critically and propose solutions independently.
Curiosity: Ask questions and actively seek understanding.
Ownership: Take full accountability and responsibility for your role.
Resourcefulness: Use all available resources to solve challenges or answer questions.
Excellence: Deliver high-quality work and exceptional results.
Who You Are
• You are detail-oriented, you catch what others miss and take pride in clean, accurate work.
• You are proactive, you don't wait to be told; you anticipate needs and take initiative before problems arise.
• You are a clear communicator, written and verbal, you tailor your message to your audience effortlessly.
• You thrive in fast-moving environments, ambiguity doesn't rattle you; you bring structure where there isn't any.
• High integrity and discretion when handling sensitive scholar, alumni, and organizational information
• You are detail-oriented. Hint: On your first interview, mention which SCORE value you most align with at the end of the interview for huge bonus points.
Role Requirements
• Minimum 2 years of experience in program coordination, administrative support, or operations
• 2+ years working with clients from the United States, UK, Canada, or Australia
• Must speak and write fluent English
• Experience with a variety of CRM tools and tech savvy (AI tools included)
• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams).
• Reliable internet connection with a backup; ability to work scheduled remote hours consistently. (Minimum: Download Speed +20 MB / Upload Speed 5 MB)
• A Computer:
• At least 8GB of RAM and an Intel Core 8th generation processor or higher, or AMD Ryzen 2000 series or higher
• Operating system: Windows 11 or higher / macOS 13 or higher
• Working camera and microphone
Preferred but not required
• Experience in a nonprofit, education, or workforce development setting
• Familiarity with project management tools such as Monday.com or similar
• Experience supporting programs that serve high school or college-age participants
Responsibilities
• Help manage data in spreadsheets, reports, and a variety of systems including our
educational systems
• Coordinate logistics for events and virtual calls, ensuring all aspects are planned and executed smoothly. Supporting virtual workshops on Zoom: setup, links, troubleshooting access issues.
• Prepare and distribute program materials, agendas, and communications.
• Track, maintain, and update scholar and alumni data to ensure accurate, current records. Use AI tools (including Claude) to support drafting, research, data organization, and operational tasks.
• Support onboarding and offboarding logistics for incoming scholars and new staff.
• Provide cross-functional administrative support across departments as needs arise.
Benefits
• Effective immediately:
7 paid company holidays
Company social events & game nights
Bi-monthly team training
• After 3 months:
1 local holiday choice per year
$100/year professional development allowance
One-time $50 workspace reimbursement
10 days PTO / 3 sick days per year
• After 1 year:
Healthcare reimbursement up to $50/month (eligible expenses)
An additional one-time $50 workspace reimbursement
Possible year-end bonus (company discretion)