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Running a home service business is chaos. Admin shouldn't add to it.
We understand the unique operational challenges facing
home service business owners
Too many calls, not enough hands
You are answering phones, booking jobs, following up with clients, and handling billing while trying to be on-site. It is too much for one person.
Scheduling chaos
Stop spending hours juggling appointments and crew coordination. We'll handle your calendar while you focus on serving your customers.
Estimates and invoices falling behind
Get estimates and invoices out promptly to improve cash flow, even when you're exhausted from a full day of service calls.
Backlog of admin tasks
We'll process receipts, customer notes, and job details promptly so nothing falls through the cracks.
Can't keep up with follow-ups
Never lose a job because of delayed follow-up. Our VAs ensure every lead and proposal gets timely attention.
Burnout from doing it all
Reclaim your evenings and weekends by delegating admin work while you focus on growing your business.
Think of them like your office manager—but remote, reliable, and way less expensive.
Trusted by Small Business Owners Who've Been Burned Before
Hear from small business owners who reclaimed their time and grew their businesses with our virtual assistants
"YSO came so highly recommended, I didn’t even shop around. And honestly—they’ve exceeded our wildest expectations."
Craig & Elliot
Co-founders, Saphineia
100+ home service businesses have trusted our virtual assistants to handle their administrative tasks so they can focus on what they do best.
Pick the support level that works for your business
Flexible plans designed specifically for home service businesses at different stages
Starter Support
20 hrs/week
We match you with a reliable assistant. You handle the training and day-to-day management.
Best for: Hands-on business owners who want help but prefer to train someone themselves.
Answering customer calls
Scheduling appointments
Basic email management
Social media updates
Document organization
Most Popular
White Glove Setup
40 hrs/week or custom
We don't just place an assistant—we onboard, train, and manage them with our U.S.-based team. You get a fully-supported hire from day one.
Best for: Business owners who want help without the hassle of hiring, training, or managing.
Everything in Starter Support
Complete inbox management
Follow-up on estimates
Invoice processing
QuickBooks data entry
Lead tracking in CRM
Systems + Support
Custom plan
You get a trained assistant plus our operations team to build better workflows, set up your CRM, and streamline how your business runs.
Best for: Owners ready to level up their operations with expert help and real structure.
Everything in White Glove Setup
Dedicated assistant
Custom workflows setup
Business process optimization
CRM implementation & setup
Systems documentation
Complete operations support
Need something custom? We've got you. Book a call and we'll walk you through options.
"But will they really get it?" Yes. Here's why.
We understand the unique needs of home service businesses and have helped hundreds of owners reclaim their time
How do I know they'll understand my business? We specialize in working with trades and home service businesses. Your VA will already know how to support businesses like yours—and we stay involved to make sure they're delivering. They're familiar with industry terminology, service calls, scheduling needs, and common customer inquiries for your specific business type.
Do I have to train them? Nope. That's our job. We'll onboard them to your tools, workflows, and customers. Our virtual assistants are pre-trained in common home service business operations, including ServiceTitan, QuickBooks, and other industry-standard tools. We handle the training so you can focus on your work.
What if it doesn't work out? We guarantee a replacement VA, fast and free. But 90% of our matches stick long-term. We carefully vet and match each assistant based on your specific business needs, which is why our satisfaction rate is so high.
What's the cost? Less than hiring in-house—and no overhead. We offer flexible packages starting from 20 hours per month for solo owner-operators, 40 hours per month for small team owners (including admin, customer support, and light bookkeeping), and 40 hours per week for scaling home service companies needing full business support.
What types of tasks can a virtual assistant handle for my business? Our virtual assistants can handle a wide range of tasks: answering and returning customer calls, scheduling jobs and sending confirmations, following up on estimates and unpaid invoices, managing your inbox and calendar, entering receipts/mileage/expenses into QuickBooks, tracking leads and CRM updates, posting updates to social media, and ordering materials or permits.
Can virtual assistants use our existing business software? Yes, our VAs are trained to work with home service industry software including Service Titan, Jobber, Housecall Pro, QuickBooks, and other common business management tools. We'll create custom SOPs for your specific systems to ensure seamless integration.
How do your virtual assistants handle emergency service calls? Our VAs follow your specific protocols for emergencies - they can quickly identify true emergencies, prioritize urgent calls, gather key information about the issue, and immediately coordinate with your on-call service professionals. We understand that emergency response is critical in the home service industry.
Is there a minimum contract period? We keep it simple with month-to-month agreements. No long-term contracts required. We're confident in our service and know you'll want to keep your assistant once you see the difference they make for your business.
Get Your Dedicated Small
Business Assistant
Schedule a free consultation to discuss your home service business needs and see how we can help you reclaim 15+ hours per week
24/7 Availability
No Long-Term Contracts
Industry-Specific Training
About Us
Founded by American entrepreneurs who understand your challenges
Jenna H.
Co-Founder
Our Story
We’re Jenna and Alexis — two serial entrepreneurs who’ve been in the trenches of building and scaling service businesses. We know exactly what it’s like to juggle everything: answering customer calls, managing invoices, scheduling jobs, chasing down payments — all while trying to grow.
That’s why we started Your Startup Operations (YSO) — to build the kind of support system we wish we had when we were running our own companies solo.
Our Virtual Assistant (VA) services are designed specifically for home-service providers who are ready to get out of the day-to-day chaos and focus on what they do best. Whether you're an electrician, plumber, landscaper, or contractor, we help take admin, scheduling, customer service, and follow-ups off your plate — with trained, managed VAs that actually get your business.
We’re not a faceless VA directory. We’re operators, just like you — and we’re here to help you run a tighter, more profitable, and way less stressful business.
Alexis S.
Co-Founder